YourCare Support
A website rebuild for a CQC-registered home care provider in Andover, built around a three-question care finder. This is a progress note rather than a finished case study: the build is in preview while content and compliance details are confirmed with the client.
Most people arrive without the vocabulary
Home care sites tend to be organised the way the sector is: live-in care, supported living, personal care, hourly visits, dementia care. That works for people who already know the language. It does not work for the daughter who has just realised her father is not managing on his own and has no idea which of those five words describes her situation.
YourCare Support had a WordPress site with the right information on it and no route through it for someone in that position. The brief was a rebuild that kept the existing logo, colours and page structure the team already used, and changed how the first conversation starts.
Three questions instead of five doors
The home page opens on a care finder that asks three things — who the care is for, what has changed, and how much help is needed — and treats “not sure yet” as a valid answer to every one of them. It sits directly under the hero, overlapping it, so it is the first thing you meet rather than something you scroll to find. The answers stay in the browser and never appear in a URL, because what someone types into a care site is health information about their family.
Underneath that, the five services each got their own page with its own copy, written to describe what a real visit looks like rather than to define a category. Photography carries a single warm grade across the site, with alt text that describes only what the photograph actually shows — no stock scene is presented as YourCare staff, clients or premises.
The build is a Next.js replacement for the WordPress site. Fonts are self-hosted, so the live site makes no font requests to a third party. Mobile layouts were designed and checked at 320, 375, 390 and 430 pixels. The branded intro plays once per session and, like every other piece of motion on the site, is removed entirely under reduced motion. The enquiry form validates on the server, uses a honeypot and a rate limit, sends by email only, stores nothing in a database, and never reports a submission as successful unless the mail provider actually returns a message ID.
Built, and honestly unfinished
The site is complete enough to walk through end to end, and deliberately not live. The remaining work is not design work — it is information only the client can confirm, and a care provider is the wrong place to guess.
- Home, services hub and five service pages
- Care finder, with keyboard and reduced-motion paths
- About, careers, contact and legal pages
- Enquiry API with validation, honeypot and rate limiting
- Verified CQC, NHS, homecare.co.uk and Companies House links
- Domain verification, then a real end-to-end delivery test
- Care-job pay rate and mileage policy
- ICO registration number and retention wording
- Complaints timescales and escalation route
- Further reviews, only with genuine wording and permission
YourCare Support is CQC registered and has not yet been inspected, so the site shows no rating and implies none. The one review on the site is a single anonymised quotation from a client-supplied survey; nothing has been written to fill the space.
“Not sure yet” is a valid answer to every question on the site. In care, that is usually the honest one.
A progress note, updated as the build moves toward launch.